This agreement applies as between you, the User of this Website and Bossert Associates GmbH, the owner(s) of this Website. Your agreement to comply with and be bound by Clauses 1, 2, 4 – 11 and 15 – 25 of these Terms and Conditions is deemed to occur upon your first use of the Website. Clauses 3 and 12 – 14 apply only to the sale of Services. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.
No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and Our acceptance of that offer is deemed to occur upon Our sending a confirmation email to you indicating that your order has been accepted.
Bossert Associates GmbH
Toemlingerstrasse 19
81375 München, Germany
Email: [Coordination@Bossert-associates.com](mailto:Coordination@Bossert-associates.com)
Bossert Associates GmbH (“Provider”) offers individual online coaching sessions.
A “Single Session” consists of one (1) coaching session of approximately 60 minutes.
A “Coaching Package” consists of seven (7) coaching sessions of approximately 60 minutes each.
Coaching is a professional advisory service and does not constitute medical, psychological, therapeutic, or legal advice. No specific results are guaranteed.
The presentation of services on the website does not constitute a legally binding offer.
By booking a session or package, the customer submits a binding offer.
The contract is concluded upon acceptance by the Provider, typically through confirmation by email.
All prices are final prices and include applicable VAT where required by law.
Payment is due immediately upon booking via the available payment methods.
Access to services is granted only after full payment has been received.
Appointments are scheduled individually.
Rescheduling or cancellation is free of charge up to 24 hours before the scheduled session.
For cancellations made less than 24 hours in advance or in case of no-show, the session will be charged in full or deducted from the purchased package.
Purchased sessions and coaching packages are valid for twelve (12) months from the date of purchase.
Unused sessions expire after this period without refund.
This limitation period is reasonable given the nature of the services.
Consumers have a statutory right of withdrawal within fourteen (14) days from the conclusion of the contract.
*Early commencement of services:*
If the customer expressly requests that the service begins before the end of the withdrawal period, the customer agrees that the Provider may start performance before the withdrawal period expires.
The customer acknowledges that the right of withdrawal is lost once the contract has been fully performed by the Provider (Section 356 (5) German Civil Code).
If the service has only been partially performed at the time of withdrawal, the customer must pay for the portion already provided.
Both parties agree to treat all non-public information exchanged during coaching as confidential.
This obligation also applies to coaches engaged by the Provider.
The Provider may deliver services through qualified independent coaches.
The Provider remains responsible for the contractual performance of the services.
The Provider is fully liable for intent and gross negligence as well as for injury to life, body, or health.
In cases of slight negligence, liability is limited to breaches of essential contractual obligations (cardinal obligations) and to the foreseeable, typical damage.
Any further liability is excluded.
No liability is assumed for the achievement of specific coaching results.
Personal data is processed in accordance with applicable data protection laws and the Provider’s Privacy Policy.
These Terms are governed by the laws of the Federal Republic of Germany.
Place of jurisdiction, where legally permissible, is Munich, Germany.
If any provision of these Terms is invalid, the remaining provisions shall remain unaffected.
